12 THE TOURIST GUIDE’S ITINERARY
An itinerary is a scheme or outline of a journey listing the attractions to be seen on the way.
Before preparing his commentary, the tourist guide must find out the points of interest along the itinerary of the tour. This is called the tourist guide’s itinerary.
The points of interest are those places, which have historical, archaeological, natural, geographical, social or artistic importance.
The list of points of interest has two practical aims:
- To give the tourist guide background material, so that he will forget nothing essential and so that the explanations will be simple and easily remembered by the client.
- To allow the tourist guide to answer questions. What a tourist guide has to say depends mostly on the following:
2.1. The type of point of interest he is presenting.
2.2. How much time the tour takes.
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- 3. The characteristics of the visitors he is accompanying (country of origin, Profession, age, sex, main interest, etc.)
The tourist guide should assure the visitors that the vehicle would stop at sites of special interest or with panoramic views so that photographs can be taken.
Am I allowed to take photo?
Certainly you can take a photo of that.
13 SPECIFIC TASKS OF THE TOURIST GUIDE
Among the tasks the tourist guide has to perform are some, which will always be part of his job, such as the presentation of:
- a city tour.
- a museum tour.
- a tour of the countryside.
- a special site visit.
These are the jobs he will perform utilizing a vast amount of technical and cultural knowledge, information and skills.
To perform these tasks the tourist guide himself must be fully informed.
Without making a complete list of what the tourist guide should emphasize during each type of tour, the following pages contain a brief indication of the methods and reasons for the different type of presentation.
14 GENERAL ORGANISATION
- Before the Tour Arrive at the office in good time.
Obtain:
1 The name(s) of individual traveler(s) or group(s).
2 Number of participants.
3 Details of the schedule and starting point.
4 Particulars of hotel(s) where participant(s) must be picked.
5 The itinerary must be followed.
6 Particulars on hospitals and police stations on the route to be followed when conducting an excursion, so help can be reached quickly should any emergency occur.
7 The voucher(s) or the necessary money to pay meal(s) when conducting a full day.
8 Special instructions (eg. duration of the tour)
9 Amount of money needed to pay entrance fees or special passes.
Others to consider:
- Check with the itinerary that the money received for the entrance fee is the actual amount needed
- List on the itinerary the points of interest regarded as most suitable for the tour
- Fix the itinerary to enable the pick up of clients in the shortest time possible.
- Indicate on the itinerary particular regulations client(s) should follow.
- Time the tour, organizing it according to client(s) motivation and convenience.
- Determine places where a stop should be made to give the tourist time to take photographs, to have some refreshment or for any other needs (use of toilets and washroom).
Note: Regular sightseeing tours and excursions usually starts from a fixed point where the participants are supposed to meet at a given time. But to offer better service, the organizing company sometimes includes the picking-up and drop-off of participants at their hotel.
- Picking up Participants (from Hotel)
2.1 Meet the drivers at the office.
2.2 Inform the driver about the itinerary to be followed.
2.3 Bring the list of participants.
2.4 Stop at each collection point.
2.5 Ask the staff at the information desk where the participant(s) is/are waiting.
2.6 Introduce your self to the participant(s).
2.7 Escort the participant(s) to the vehicle.
2.8 Collect ticket(s) or voucher(s) if necessary.
2.9 Start the tour.
2.10 Give general information about the town or village such as:
- plan of the locality;
- the number of inhabitants;
- the economic aspect;
- the social aspects;
- the shopping facilities, etc.
(This introduction should take place either in a shaded place or in the vehicle).
2.11 Describing the itinerary clearly, mentioning places to be visited.
2.12 Inform participant(s) of how to re-identify their vehicles after a stop.
- Picking up Participants (from fixed starting point)
3.1 Arrive at departure point in good time.
3.2 Locate vehicle.
3.3 Meet driver.
3.4 Inspect vehicle.
3.5 Meet participant(s).
3.6 Introduce yourself to the participant(s).
3.7 Greet or welcome participant(s).
3.8 Check number of participant(s).
3.9 Choose a quiet shaded places where participants can stand if necessary, while introducing the town or village to be visited.
3.10 Give general information about the town or village such as:
- plan of the locality;
- the number of inhabitants;
- the economic aspect;
- the social aspects;
- the shopping facilities, etc.
(This introduction should take place either in a shaded place or in the vehicle).
3.11 Describing the itinerary clearly, mentioning places to be visited.
3.12 Inform participant(s) about duration of the tour.
3.13 Invite participant(s) into vehicle.
3.14 Help participant(s) into vehicle.
3.15 Check the number of participant(s) again.
3.16 Inform participant(s) of how to re-identify their vehicles after a stop.
3.17 Leave departure point and commence the tour.
- Dropping off Participants on completion of tour
4.1 Take participant(s) back to the place where they are
staying or to the fixed starting point of the tour.
4.2 Invite the participant(s) to leave the vehicle.
4.3 Remind participant(s) not to leave anything in the vehicle.
4.4 Help passengers, particularly women and old people, to get out of the vehicle.
4.5 Say goodbye to participant(s).
At the completion of a tour
Make sure your tourist enjoy the tour and returns home with fond memories
PRESENTATION OF A MUSEUM/ (OR CULTURAL CENTRE) TOUR
In the past, collections of fine and costly objects were restricted to a few, very wealthy individuals. Now countries, which are proud of their heritage and culture, wish to preserve and retain their works of art and make them accessible to all.
A cultural centre is a building used for storing and showing of objects which illustrated antiquities, natural history, arts, etc.
Although there are many kinds of museums: art, historical, science, ethnographical, and specialized museums, all of them have been created with the same purpose, which is to accumulate objects that are beautiful, costly, rare or unusual, or which show how our ancestors lived.
Keeping objects in such a center is to try to make the past live again for the sake of information, education, and for the enjoyment of the general public and tourists.
Museums and Cultural Centers help people to understand, through looking at real things, the culture and history of a country.
Madang Visitors and Cultural Bureau
Subjects of Commentary on visiting a Museum/Cultural Centre
The tourist guide, preparing a visit to a museum or cultural centre, should approach the job in a logical way. Several methods are possible, e.g.
- Thematic (e.g. basket-making techniques; musical instruments).
- Chronological (from the oldest things to the modern objects).
- General visit (no particular focus of interest).
The tourist guide must use the thematic method where he has been requested to show particular items only. Some may wish to see only the woodcarvings or the textiles, or objects made by one particular cultural group.
The chronological method is used to present the object of a museum in a chronological sequence .By approaching a museum chronologically the tourist guide should allow the participants to understand the developments and changes occurring within the country during its history.
The general visit method is a museum tour during which the tourist guide will present the exhibits of the museum in the order in which they are arranged from the entrance through its successive galleries or halls.
- Before leaving Departure Point
The operations the tourist guide has to carry out before leaving the departure point for a Museum or Cultural Center tour are the same as the one for a city tour.
- On the way
Although the trip is not in itself a city tour, the tourist guide should try to make the journey interesting:
- Point out the main features of interest on the way.
- Keep participants entertained and informed.
- Arriving at a Museum or Cultural Centre
- Introduce the museum or cultural center.
- Inform participants of how to find their bus after the visit.
- Inform participants at what time the bus will depart.
- Invite the participants to get of the bus.
- Arrange any details concerning cameras, e.g. photography
permitted, tickets, etc.
- Pay any admission charges.
- Inside a Museum
- Keep participants together.
- Keep the group separate from other groups.
- Hold interest of participants.
- Make sure that participants do not block entrances or passageways.
- Assemble participants.
- Give brief introduction.
- Orientate the visit by theme, chronological order or general visit.
- Select most significant masterpieces and comment on them.
- Recreate atmosphere of the time when objects were made.
- Allow time for participants to look at and appreciate what they are viewing.
- Make sure enough time is allocated for each room visited and that there is no rush.
- Give a break in the middle of the visit if possible.
- Answer questions.
- Ending the Visit
- Show sales point where postcards and souvenirs may be bought.
- Return the vehicle.
- Assist participants into vehicles.
- Check number of participants.
- Escort participants to departure points.
- Thank participants.
- Wish farewell on participants.
- Make sure those participants have not left anything in the vehicle.
- Help participants from vehicle.
A Cultural Centre can also be made of traditional material